About us

MassAppliances is a dedicated one-stop online store providing our customers with exceptional service and expert advice. We offer top-quality brands. Allowing customers to discover the latest and greatest home Appliances that will transform their home experience. 

Delivery Options :

We deliver within Gauteng between 9am to 6pm for now.

• Same-Day Delivery (if transaction is completed before 9am): R100, for orders below R600 and R80 for orders above R600.
   
• Next-Day Delivery: R80 for orders below R600, and R70 for orders above R600.
   
• Saturday Delivery: R80 for orders under R650, and free for orders over R600.
   
• Sunday Delivery: R80 for orders under R600, and free for orders over R60.
  
  No collection from store.

Refund & Returns Policy
We want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Eligibility for Refunds
You can request a refund or exchange within 7 days of receiving your order, as long as:

• The item is unused, unworn, and in its original packaging
• You have proof of purchase (e.g., order confirmation or receipt)
  
  Unfortunately, we cannot accept returns for:
• Sale/clearance items
• Items damaged after delivery
• Products returned after the 7-day window
  
  How to Request a Refund
  Email us at support@massappliances.co.za with your order number and reason for return. We’ll review your request and send you return instructions. Once we receive and inspect the item, we’ll issue your refund to the original payment method within 5–7 business days.
  
  Note: Shipping fees are non-refundable. You are responsible for return shipping costs, unless the item arrived damaged or incorrect.
  
  Damaged or Incorrect Items
  If you received the wrong item or it arrived damaged, please contact us within 48 hours of delivery with photos, and we'll sort it out at no cost to you.